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| Website introduction |
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Phone: (+34) : 91 5427251 You can move around in flamencosound through all the sections, categories or service facilities and chose the goods you wish to buy by placing them on the shopping basket. When buying goods which may have different sizes or colours, it is important that you check your selection carefully before adding it on to your basket. In any case, goods selected can always be removed later on.
If you are a first time buyer, you must fill in your personal data in the questionaire. The system will ask you to intrduce an e.mail address and a password. Once you have done this you will no longer be required to identify yourself for future purchases.
Note that good and clear data supply is most helpful in order to ease deliveries.
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| Ways of payment |
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- By bank transference to our bank, ( Banco Santander Central Hispano, Calle Mayor 9, 28013 Madrid, IBAN: ES18-0049-2680-40-2714298611, SWIFT: BSCHESMM) to flamencosound s.l.
- Credit Card: Visa or Mastercard
- By WESTERN UNION to Manuel Sanz de Urrutia n 5253035L, calle gran via 59 Madrid 28013
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| FAQ's : |
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Frecuently asked questions
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| Reach us |
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Flamenco Export, S.L.
CIF B-82939505
GRAN VIA 59
Madrid 28013 (Spain)
Client care department: (+34) 91 91 542 72 51 Fax (+34) 91 547 56 13
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| Do I have to pay taxes to buy in FlamencoSound? |
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Normally taxes are set on importation as a measure to protect the inner market. Therefore we strongly recommend you to previously inform yourself at the customs about the taxes on merchandise purchased in Spain. (As in certain cases the taxes can reach more than hundred percent of the value of the merchandise).
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| How do I know what video system do I have to ask for? |
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The international video systems are ntsc and pal. Make sure you have the appropriate system.
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| Is there a minimal quantity of purchase? |
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There isn't any minimal quantity of merchandise, but remember that the shipping cost has a minimum weight of 500 grams that would increase considerably the price of a unique piece.
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| I live in a place where conventional transport agency can not enter |
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FlamencoSound send absolutely everything in the whole world, except to P.O. box.
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| Will they be able to send an order to a P.O. box? |
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The transport agency always has to bring the package to the identified person that is why there is no way of sending a package to a P.O. box.
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| I would like to receive the purchase by another transport agency than yours |
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We can send you the merchandise the way you want, but by not having any price agreement with other agencies, the buyer will have to assume the difference of price.
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| Do you only accept orders by internet? |
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In addition to our website you can place your order by fax (+34915475613), remembering that we will always send you the answer the way you did and don't forget to put on top of the page your last name and name, street, city, postal code, state, country and phone number. We also ask you to give us as many details as you can about the description of the articles and quantities you want.
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| Estimate |
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Any order that you will realize in our webpage has not got a definitive character until you confirm it, meaning that you can do your own estimation including the shipping cost without placing an order.
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| Estimate |
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Any order that you will realize in our webpage has not got a definitive character until you confirm it, meaning that you can do your own estimation including the shipping cost without placing an order.
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| I want to know the price of the shipping cost to be able to decide about my order |
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As in the estimate, ending your order there is an option in which you indicate your country and it tells you the shipping cost according to the volume and the weight of the articles.
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| How long does it take to send a order |
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When we receive your order, we inform you the number of days it will take us to serve you.
In general we have most of our articles in stock and the time of service is immediate, for Europe you receive it the next day. For the rest of the world considering two days in customs for transit, the total time will be of five days except for Asia (6 days).
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| I don't want to pay by credit card what other possibilities do I have |
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1. You can pay by bank transfer to our bank , (Banco Santander Central Hispano, Calle Mayor 9, 28013 Madrid, IBAN: ES18-0049-2680-40-2714298611, SWIFT: BSCHESMM) addressed to FlamencoSound.sl
*Remember that all the banking costs will be at your charge
2. Using your Paypal account.
3. By WESTERN UNION addressed to Manuel Sanz de Urrutia n 5253035L, calle gran via 59 Madrid 28013, if you do it this way do not forget to send us by email your code number (MTCN) and the fixed exchange rate.
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| Types of exchange rate |
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We use the Euro and all our prices are fixed in Euro. Any transfer or money order will always have to be in Euro, so that we receive the exact cost of the purchase.
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| Do you have any catalogue? |
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We can only send catalogues to schools. If you are interested in receiving it, you will have to ask your flamenco school to order it and we will send 2 catalogues, 1 for you and another for your academy.
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| How to send goods back? |
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First of all the return of goods needs our approval, so: you have to inform us via e-mail or over the phone why the goods you received didnt carry out your expectations. You have 7 days to do that.
In case of the products are delivered in an individual box, please send them back with the same packing that is part of the products presentation.
Please send th goods back by normal mail, from a particular person to another, to:
Manuel Sanz
Calle Gran Via 59
28013 Madrid
Spain
Thank you. |
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| Money refund |
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Once the merchandise is received and after checking the condition of the items, we will pay you back the amount of money deducting the transport charges. If you did not use any credit card, we will deduce the bank fixed charges and the shipping cost.
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