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  • Only items that are defective or incorrectly shipped can be returned to

    If ships product incorrectly (the item shipped is different to the item ordered), the incorrect item will be exchanged for the correct item on receipt of the incorrectly shipped item. If an incorrect item is received by you, please do not break the wrapping film (shrinkwrap). Contact us immediately.

    Apart from defective product, will not accept items that have had the wrapping film broken. We will not provide a replacement or refund for DVDs that have been opened, that is where the wrapping film has been removed.

    Any product can be returned, unless it has been specially tailor-made for you or it has been used before.
     Send us the merchandise that you want to change or return by the way you consider the best option (mail, courier...)

    All the parties, carnaval and brides products do not admit any devolution.

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